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#Dell battery diagnostics how to
#Dell battery diagnostics install
#Dell battery diagnostics full

Good-Battery can charge normally however, you may notice reduced operating time because long-term battery life is decreasing.įair-Battery can charge normally however, it is near the end of its usable life. NOTE: Battery health information is available only if a Dell battery is attached to your laptop.Įxcellent-Battery is operating at maximum capacity. Check contacts, power plug, and cables.Consider battery replacement for longer operating hours on battery.ĮPSA: Battery - The battery cannot provide sufficient power.

#Dell battery diagnostics how to

See the Dell knowledge base article How to Troubleshoot Dell Laptop Battery Issues.

See the Dell knowledge base article How to improve the performance of a Dell laptop battery.

The battery charges but may experience shorter operating hours.

Ensure that the battery is installed correctly.įor laptops with a nonremovable battery, contact Dell Technical Support for repair options.ĮPSA: Battery -The battery is reaching the end of its usable life.

Table 1: SupportAssist or ePSA preboot diagnostic test error codes.ĮPSA: Battery - The battery is not installed.

#Dell battery diagnostics install

You may be prompted to install or update the SupportAssist program, if so, follow the prompts.įigure 3: Animated screenshot of battery health status in ePSA Preboot System Assessment diagnostics.

Dell also offers an online diagnostics test, go to the Online Battery Diagnostics page.Repeat the PSA diagnostics with the charger attached as directed by the test.When the battery is Dell branded, repeat the PSA diagnostics with the charger attached as directed by the test.Ĭharger - Unexpected charge condition detected.Replace the battery with a Dell-branded battery, when it is not.The computer will not charge this battery. When you still get an error code, contact Dell Technical Support.īattery charging circuit - Battery health data indicates that the maximum number of charge cycles has exceeded the maximum limit.īattery - Charge cycles exceeded the maximum limit.īattery - Not a Dell battery.The error may occur due to the condition of the battery in the computer. Power down the computer and reseat battery, when that is an option.īattery - The battery is reaching the end of its usable life.īattery - The battery cannot supply sufficient power.When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. One or more event logs must be cleared before testing can continue.Īn error occurred during the tests that may involve the main system board or battery of the computer.

#Dell battery diagnostics full

The IPMI System event log is full for various reasons, or logging has stopped because too many ECC errors have occurred. This is information in the System Log to show time and messages that are related to system events. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

Try a memory module from another computer that uses the same type of memory, when available.Īfter performing the steps, and the diagnostics still results in an error code, go to our ePSA online tool.

Try one memory module at a time when two or more are in the computer.

Power down the computer and reseat the memory (see your service manual for instructions).

Note: Repeat the PSA diagnostics after each step to see if the issue is resolved. Memory - Memory errors were detected and repaired.Īn error occurred during the tests that may involve the main system board or memory of the computer.

Check Temperatures in system health and check to ensure that no airflow is obstructed.

Unable to start the application processors.ĬPU (ID ) did not reach test step.

Check Temperatures in computer health and check to ensure that no airflow is obstructed.ĬPU (ID 0x) data error at address.

You can get more information about possible resolutions to your issue and even get a part dispatched if needed.Īn error occurred during the tests that may involve the main system board of the computer.

When the diagnostics still results in an error code, go to our ePSA online tool.

When the diagnostics still results in an error code, browse to our ePSA online tool.

When diagnostics fail again after the BIOS is at the most current version, browse to our ePSA online tool. An error occurred during the tests that may involve the main system board of the computer.